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Terms and Conditions For Four Seasons Fuel Ltd

Delivery Terms

If Goods Are Delivered Damaged or Faulty
Please examine all goods on delivery in case any damage has occurred in transit. The driver should be notified immediately of any problems, and the ticket should be signed accordingly.
We cannot guarantee to replace or repair items which have been signed for in good condition or 'unchecked' and are later found to be damaged. This does not affect your statutory rights. & Four Seasons Fuel Ltd, will not accept any liability for any products that have been repaired before we have been given the opportunity to inspect them or to give authority for repair work to be carried out or in cases where non company components have been used.
If goods have been delivered in a damaged state and we feel the situation cannot be improved by authorising another delivery, we reserve the right to refund you in full for your order and cancel the order. & Four Seasons Fuel Ltd, will not accept any liability for any coal & solid fuels that have been left out in rain, snow and in any damp area at any time of the year. & Four Seasons Fuel Ltd, hold no responsibility of unenforceable wet weather on delivery as our transport has no cover. The sole responsibility goes to the buyer once goods are delivered (See "Weather conditions" below).

See our delivery guide to see if you are within range of our local deliveries.

Local Deliveries
For orders over the value £50, we offer free delivery to local addresses as listed below: 

  • RH12, RH13, RH14, RH15, RH16, RH17 & RH20
  • BN2, BN3, BN5, BN6, BN12, BN13, BN14, BN15, BN16, BN17, BN18, BN41, BN42, BN43 & BN44
  • GU28

Booking Dates: You will be contacted via (email or landline) within 3 working days to arrange a suitable delivery date.

Booking times: Will be made between (AM) and (PM) BUT you cannot specify your time due to traffic and seasonal times of the year.

Or 'Click & Collect' is also available from our shop located at Four Seasons Fuel, Four Seasons Farm, Coneyhurst, Nr Billingshurst, West Sussex, RH14 9DG.

For orders where the total value is less than £50 we suggest you call us on 01903 783379 so we can agree on a delivery charge if applicable.

National Main UK Shipping Pallet Service only
Orders for firewood, Hotties, kindling, BBQ charcoal and coal that you would like delivered outside the list of local addresses, please ring to agree on a delivery price.

Delivery takes between 3-5 business days, and you will be contacted within 3 days to arrange a suitable delivery date and time. Delivery will be made between the hours of 9am – 5pm. Times cannot be specified unless you have requested and paid for a 'Premium Timed' delivery. Please be advised that we are unable to offer free delivery in certain locations, including UK islands.

Most products are delivered on pallets in which case trucks are used and a kerbside delivery only can be guaranteed. We will do our best to deliver as close to the property if access allows. It’s not possible to move pallets over loose surfaces e.g. gravel, so please check before ordering. We are not able to carry materials up paths or to rear gardens. Access to sites must be on hard roads over which a vehicle can pass without sustaining or causing damage of any kind.

If you have any questions regarding this, please contact us on 01403 783379.

Unable to be present at the delivery?
You may choose to opt out of the required signature for delivery. This may be convenient if you have a busy schedule or know that you will not be available to sign on the day. In these instances, the driver will place the load outside of your home on a hard flat surface near the property. Typically, the load will be placed on the front drive or by the side of your house. Please note that Four Seasons Fuel Ltd does not accept responsibility for stolen or misplaced deliveries, should you decide to opt out of signing for your delivery.


Terms and Conditions

1. Conditions Applicable

1.1 By placing an order with Four Seasons Fuel Ltd &, the buyer agrees to be bound by these terms. If you do not accept these terms, you may not use this site or access or display any of the information made available to you at this site.
1.2 Four Seasons Fuel Ltd shall sell and the buyer shall purchase the products in accordance with any written, electronic or verbal order of the buyer which is accepted by & Four Seasons Fuel Ltd, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the buyer.
1.3 Any variation of these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Four Seasons Fuel Ltd, acting by its Managing Director or some other person authorised in writing by him.
1.4 Any typographical or clerical or other error or omission in any sales, web site sales, literature, quotation, price list, acceptance of offer, invoice or other document or information issued by Four Seasons Fuel Ltd & shall be subject to correction without any liability on the part of & Four Seasons Fuel Ltd.

2. Images

2.1 All sizes and measurements are approximate, but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you as soon as possible.
2.2 Pictures are for illustrative purpose only and may not exactly match the product itself.
2.3 Colours may vary slightly to those illustrated.
2.4 Sometimes our product specifications may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price.

3. Price

3.1 Prices are correct at time of publication.
3.2 All prices exclude VAT.
3.3 & Four Seasons Fuel Ltd reserves the right to change any advertised prices at any one time.
3.4 Errors and omissions on may be exempted.
3.5 All prices are in British Pound Sterling.
3.6 Delivery charges will apply to all orders, i.e. the web site will vary dependant on order quantity and type of product. Always check with us to confirm correct charges apply by calling 01403 783379.
3.7 Some of the content on may vary due to web maintenance i.e. information, pricing and delivery codes. Four Seasons Fuel Ltd and are not responsible for any website errors that may occur during web maintenance.

4. Offer and Acceptance

4.1 By making a purchase on this website or by telephone order, you are making an offer to enter into a contract to purchase the goods which you have ordered. A binding contract is only formed upon our acceptance of your order via telephone call or e-mail.
4.2 Other than where the buyer acts as a consumer, & Four Seasons Fuel Ltd shall be deemed to have accepted the products 7 working days of delivery to the buyer.
4.3 After acceptance the buyer shall not be entitled to reject products which are not in accordance with the contract.
4.4 Where the buyer accepted any products then & Four Seasons Fuel Ltd shall have no liability whatever to the buyer in respect of those products.
4.5 To order goods you must be least 21 years of age.
4.6 Some delivery changes may vary pending on the postal codes, please call to confirm if you are outside our local areas. 

5. Supply of Goods

5.1 The buyer is solely responsible for ensuring that the products are suitable and fit for the purpose.
5.2 & Four Seasons Fuel Ltd reserves the right to refuse the supply of goods at its discretion.

6. Payment

6.1 All orders must be paid for in full at the time they are placed.
6.2 & Four Seasons Fuel Ltd accept on-line payment with all major credit and debit cards, including Visa, MasterCard, Delta, Switch, Maestro. No charge is made to a consumer for credit card payments.
6.3 & Four Seasons Fuel Ltd do not accept any personal cheque or bank or building society cheques.
6.4 Payment will take 24hrs after completed orders

7. Availability

7.1 All goods are offered subject to availability. Where goods are found to be unavailable or discontinued, & Four Seasons Fuel Ltd will offer a similar substitute if available, subject to your agreement.
7.2 & Four Seasons Fuel Ltd may make any changes in the specification of the products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the products are supplied to & Four Seasons Fuel Ltd specification.
7.3 If a suitable substitute is not available, the transaction for that item will be void and any payment will be returned.
7.4 In the event of any product being unavailable & Four Seasons Fuel Ltd shall be relieved of any liability in connection with all such contracts or orders. In no case shall the company be bound to obtain or deliver products from any other sources than those contemplated in the order.
7.5 & Four Seasons Fuel Ltd will not be held responsible for any costs incurred due to items being delayed or unavailable.

8. Force Majeure

8.1 Neither party shall be liable for any default due to any act of God, war, strikes, lock outs/downs, virus, accidents, fire, breakdown of plant, machinery or shortage or unavailability of raw materials from a natural source of supply.
8.2 & Four Seasons Fuel Ltd, shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from or hindered in or delayed in manufacturing, obtaining, or delivering the products by normal routes or means of delivery through circumstances beyond its control.

9. Cancellation of Orders

Cancellations and Refunds
Refund policy under the Consumer Contracts Regulations (2014)
The consumer has a cooling-off period of 14 days in which to cancel the order. The cooling-off period commences the day after the goods are received by the consumer.

Any cancellation of the order shall be made in writing to Four Seasons Fuel Ltd, Coneyhurst Road, Nr.Billingshurst, Horsham, West Sussex RH14 9DG within the cooling-off period.

The consumer has a duty to take reasonable care of the goods. The consumer will be entitled to a full refund for the goods, however, any goods returned to the supplier will be at the consumer's expense or at a charge not exceeding the direct delivery or haulage costs.
If an order is cancelled or turned away (order not accepted) while the goods are in transit then a delivery charge of £100 per pallet will be applied.

10. Title and Risk

10.1 Risk of damage to or loss of the products shall pass to the buyer upon delivery.
10.2 Not withstanding any other provision herein title in the products shall not pass to the buyer until & Four Seasons Fuel Ltd has received in cash or clear funds payment in full.
10.3 & Four Seasons Fuel Ltd, coal & solid fuels products hold no responsibility for any risk of property or personal damage to the buyer or end user.

11. Privacy and Security

11.1 All personal details that you give us are securely stored. We do not supply or sell customers details to any outside organisation. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of your order and payment secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering.
11.2 All credit and debit card details are encrypted using 128-bit encryption and sent over a secure server WORLDPAY. They are only decrypted after they reach our computer. They are not held in clear text on any website.
11.3 How We Use Your Personal Information (General Data Protection Regulation)
All personal information that we may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.

We may use your personal information to:

  • Provide our services to you
  • Process your order (including payment) for the products; and inform you of new products available from us (if you opt or have previously opted to receive it). You may request that we stop sending you this information at any time.

We will not pass on your personal information to any third parties without first obtaining your express permission.

12. Use of Our Site

12.1 To the fullest extent permitted at law, & Four Seasons Fuel Ltd, is providing this site and its contents on an as is basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, prices, materials or products included in this site including, without limitation, warranties of merchantability, satisfactory quality and fitness for a particular purpose.
12.2 Except as specifically stated on this site, to the fullest extent permitted at law, neither nor any of its & Four Seasons Fuel Ltd, affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of it or the information, content, materials or products included on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, & Four Seasons Fuel Ltd, does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of & Four Seasons Fuel Ltd, its affiliates, directors, employees or other representatives.

13. Governing Law and Jurisdiction

13.1 This contract is subject to the law of England and Wales. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Representations

14.1 No statement, description, warranty condition or recommendation contained in any catalogue, price list or advertisement or communication or made verbally by any of the agents or employees of & Four Seasons Fuel Ltd shall be construed to enlarge, vary or override in any way thereof any of these conditions.

15 Consequential Loss

15.1 & Four Seasons Fuel Ltd, shall not be liable for any costs claims damages or expenses arising out of any tortuous act or omission or any breach of contract or statutory duty calculated by reference to profits income or accrual or loss of such profit’s income production or accruals or by reference to accrual of such costs claims damages or expenses on a time basis, to the fullest extent of the law. Please do not book installers for any items until you have received and checked your order in full.

16. Warranties and Liability

16.1 No warranty is either given or implied on any timber product, as it is a natural product and will react differently depending on usage conditions.
16.2 In any event and despite anything contained in these conditions, in no circumstances shall & Four Seasons Fuel Ltd, be liable in contract, tort (including negligence or breach of statutory duties) or otherwise howsoever, and whatever the cause thereof, (i) for any increased costs or expenses (ii) for any loss of profit, business contracts, revenues or anticipated savings, or (iii) for any special indirect or consequential damage of any nature whatsoever.

17. Links

17.1 & Four Seasons Fuel Ltd, do not accept any liability for any website not under our control, which may act as a portal to our site or be connected by a link with our site or that we connect by a link to.

18. General

18.1 Firewood loads: Four Seasons Fuel Ltd. approximate volumes will vary due to the size of the firewood (size, length, diameter, and the splitting cut) all volume loads are thrown loaded therefore air spaces between the firewood will appear within the volume. 
18.2 Loose Load: Loose loads of firewood cubit meter volumes areas are approximant sizes and may be or not the total area of (1.6 - 3.2 - 4.8) will vary in volume due to the said. (see 18.1 above)
18.3 Bulk (tote bags): Firewood loaded into the bags will vary due to the volume size and area of the bag size (85x85x85x85) therefore the volume will vary due to the stretch of the bags when lifted via crane. All bags are full when loaded. Area size cannot be given due to the said (see 18.1 above).
18.4 Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control and the party shall be entitled to a reasonable extension of its obligations.
18.5 Four Seasons Fuel ltd. will not take responsibility for firewood and solid fuels that have been left out in wet weather conditions after the delivery date point this is the sole responsibility of the customer.
18.6 These terms and conditions are subject to change at any time without prior notice to you. In addition to the above: & Four Seasons Fuel Ltd, retains title to all goods until payment is received in full. Goods that are unpaid for can be collected/removed from any location if deemed necessary. & Four Seasons Fuel Ltd, retain the right to accept orders and payments if stocks have temporarily expired, fulfilling the order upon stock replenishment. If an item is out of stock, the customer will be contacted whereupon if the waiting time is viewed as too long by either party a full refund and order cancellation can be effected. & Four Seasons Fuel Ltd, retain the right to cancel any order by notifying the customer by email without detailed disclosure. All prices quoted in the initial listings exclude vat @ 20%. Delivery charges stated by the delivery charge calculator should be used for guidance only, although mostly correct there can be subtle variations dependent upon delivery conditions. Customers will be contacted the day before delivery so that arrangements can be made to accept the delivery. Aborted deliveries will still be charged, redelivery will be charged at the same rate. Delivery prices are quoted to a kerbside location only. The final decision as to whether the required offloading location is safe and prudent will remain with the driver. Kerbside offloading will then take place. can accept no responsibility for subsequent theft of any product once delivered to an agreed location, please make necessary arrangements to avoid this possibility. is a trading division of Four Seasons Fuel Ltd.

Weather Conditions.

Four Seasons Fuel Ltd has no control over the weather conditions. Customers who order loose loads of seasoned firewood may find damp at one point of the new year due to winter period. Rain, snow and damp would be out of our control and moisture in our firewood can rise above the requirement.

On delivery order date please request if you like us to cover your wood order with (customer) left out tarpaulin. If your firewood is scheduled for delivery in raining / damp weather conditions and the client/customer is out without a request of a rain cover or left out tarpaulin due to the winter weather conditions, Four Seasons Fuel Ltd are NOT responsible for the condition of the customers firewood.

Your Rights.

On your delivery date point customers/clients can inspect the loose load of firewood.
In the event a customer/client is unhappy with their firewood on their delivery date point they have the right to reject it. (On this) Four Seasons Fuel Ltd will remove the said order. Customers have the right to request a replacement order or refund on returned order only. Orders that have been delivered via crane or loose tipped on delivery date point without viewing and are unhappy with their order have 24hrs to report their complaint. (Please refer to weather conditions above).


Terms and Conditions For Hotspot Products

The "seller" means Four Seasons Fuel Ltd.
The "buyer" means the company, person or firm from whom any order is accepted or to whom any written or verbal quotation is addressed.
All contracts by the supply of Hotspot products whether or not made as the result of a written quotation, are subject to the seller’s General Terms and Conditions of Sale. Where such General Conditions are inconsistent with any special written terms incorporated in a quotation or contract, then such special written term shall prevail over the General Condition to the extent of that inconsistency. Any Terms or Conditions referred to by the buyer if at variance with the sellers General Terms and Conditions (or the special written terms which may be incorporated are expressly excluded).
Contracts made hereunder are subject to the Laws of England.
In the event of any of the provisions or any portions of these conditions being or becoming void or unenforceable for whatever reason such provisions (or the appropriate part) shall be deleted, and the remaining provisions hereof shall continue in full force and effect.
Delivery dates are estimated based on the best information available at the time, and assuming that the buyer places an order without delay. The seller shall not be liable for any loss or damage howsoever caused by failing to make delivery by the date specified.

Delivery will be within 14 days of order unless specified otherwise. It is the consumers right to cancel the order within seven days after delivery and to return goods.
Unless otherwise specified prices are quoted in £ Sterling and are subject to the addition of VAT and/or other Government taxes at the appropriate rate. Prices include the cost of the sellers standard packaging and carriage to the premises specified on the quotation or delivery note unless otherwise stated. Prices charged will be that ruling at date of delivery unless otherwise agreed in writing.
All reasonable steps are taken to ensure that goods are of satisfactory quality and the liability of the seller, whether under warranty or otherwise shall not exceed the selling price of the goods. Under no circumstances will the seller be liable for consequential loss, however caused.
Such descriptions, whilst given as a guide and in good faith, are subject to alteration by the seller without notice. No claim for efficacy or safety is made by the seller, but any information provided is believed to be correct. It is given without warranty or engagement and no licence or immunity under any patent is either granted or implied.
All advice given by the seller as to the handling or use of the goods is given in good faith, but any such information is given without responsibility or liability by the seller, its servants, or agents.
All products can constitute a health hazard if handled, used, or stored incorrectly or imprudently. The buyer should, therefore, acquaint himself with the appropriate health and safety information and take all necessary precautions to ensure that proper standards are maintained.
Delivery shall be effected when the goods are collected or received by the buyer or his representative. A receipt given by a person purporting to represent the buyer to the seller or the carrier will be adequate discharge to the setter. The seller reserves the right to make partial deliveries.
The buyer undertakes to accept delivery within normal business hours and to provide suitable labour and facilities to unload the carrier’s vehicle. The buyer indemnifies the seller against any additional costs resulting from any delay or damage to the carrier’s vehicle or employees caused by non-provisions of such facilities.
The buyer shall be solely responsible for unloading the goods from the carrier’s vehicle.
The risk of damage to or loss or destruction of the goods shall pass to the buyer on delivery of the goods. Claims for damage or short delivery must be made in writing to the seller within 3 days of delivery and claims for non-delivery must be made in writing within 5 days of the date of notification of despatch (normally the invoice date). The seller shall not be liable for any claim received outside these limits and, if a clean receipt has been given to the carrier, the seller shall not be liable for any claim whatsoever.
Goods which have been delivered by or collected from the seller in accordance with an order will not be accepted for return except by prior agreement with the seller and will be subject to a handling charge, normally 20% of the invoice selling price plus VAT., in addition to any other costs incurred by the seller in returning such goods to the warehouse.

Return of Goods: All goods that was sign for on delivery that needs to be return via mistaken orders must be return to our address via customer, if goods need to be pick up and returned a charge of 20% of the goods value will be charged.
Title in the goods remains the property of Four Seasons Fuel Ltd until the invoice has been settled in full. Whilst the risk of damage, loss or destruction passes to the buyer on delivery, in the event of the buyer parting with possession of the goods any consideration received by him in respect of such goods shall be held by him as trustee for the seller and shall not extinguish the seller’s rights until full settlement of the seller’s invoice has been made.
In the case of payment other than by cash, payment shall not be deemed to have been made until the proceeds have been collected by the seller’s bank.
When not paid for at time of ordering, invoices are due and payable on presentation. Payment is due at the offices of the seller free of all charges.
Credit account payments must be received by the 20th of the month following month of invoice. The seller reserves the right to charge interest on any overdue account from the due date at the rate of 2.5% per week or part day week.
The seller shall not be liable for any loss or damage caused by delay or non-performance of any obligations under the contract where the delay or non-performance is due to causes beyond the seller’s control.
Without prejudice to any other rights (whether pre-existing or otherwise) which the seller may have, the seller shall be entitled to determine any contract forthwith by giving written notice to the buyer in the following circumstances:

The buyer becomes bankrupt or compounds or makes any arrangements with his creditors or commits any acts of bankruptcy.

The buyer. being a body corporate. goes into liquidation or has a receiver appointed.
Payment in respect of a previous contract becomes overdue.

The buyer rescinds or alters instructions or does not provide instructions promptly when requested to.
If as a result of industrial dispute or of any cause whatsoever beyond the seller’s reasonable control the contract cannot be completed.

In the case of cancellation due to clauses (i)-(iv) above the buyer will be responsible for all costs and loss of profit incurred by the seller to the date of cancellation


Company's registration name:  Four Seasons Fuel Ltd
Company's place of registration: England
Company's registered office address: Suite FF10, Brooklands House, 58 Marlborough Road, Lancing, West Sussex, BN15 8AF
Company's registered number: 04586343